劍橋商務英語高級第三輯真題閱讀精講19

　　The bank with ideas

　　With several hundred years of history behind it, the APL Bank has few problems in convincing businesses that it is reputable and secure__21__ of a range of banking serving. Now, it is demonstrating to business customers that it is flexible and responsive enough to ___22___ their changing needs in the 21st century.

　　Based in London, APL offers banking services to businesses throughout the UK via its branch __23___. Most customer service provision is ___24_ out by personal account managers based in local branches, together with ___25__ staff at company headquarters.

　　An important ___26__for APL has been to make it easy for customers to __27__business with the bank. They can contact their account manager by direct line or email; if the manager is on holiday, a carefully chosen colleague becomes the ‘account contact’ and ___28__with the customer during the manager’s ___29___. In addition, for those who want ___30__ to their bank at any time of day or night there is now a 24-hour phone-based service.

　　In order to remain competitive and build customer loyalty, the bank guarantees to turn around urgent loan___31__within 24 hours. This focus on the customer has also been a driving __32__in APL’s recruitment and development policy. For example, newly inducted staff ___33__a ‘customer service review’ to find out what it is like to be on the other side of the desk, asking to borrow money.

　　Together, these ___34__in banking have achieved excellent results. The customer__35___is growing fast, and last year the bank gained 36,000 new business accounts.

　　正確答案為橙色字體

　　21. A. producer B. supplier C. provider D. giver

　　22. A achieve B. reach C meet D. assist

　　23. A. system B. web C. grid D. network

　　24. A. taken B. brought C. carried D. put

　　25. A. aid B. support C. guidance D. backing

　　26. A. objective B. purpose C. direction D. scheme

　　27. A do B. run C. make D. have

　　28. A copes B. arranges C. handles D. deals

　　29. A vacancy B. departure C. absence D. retirement

　　30. A access B. entrance C. approach D. opening

　　31. A. demands B. applications C. proposals D. orders

　　32. A power B. strength C. force D. pressure

　　33. A take over B. go through C. set down D. put up

　　34. A. innovations B. adaptations C. revisions D. modernization

　　35. A. source B. base C. centre D. foundation

　　網友提問：

　　Most customer service provision is carried out by personal account managers based in local branches, together with __________ staff at company headquarters.

　　1. aid

　　2. support

　　3. guidance

　　4. backing

　　為什么用support，不用backing?兩者有什么區別么?

　　解答：

　　這里不能選擇backing。back有支持的意思，但是backing表支持時卻是名詞

　　(support or help, especially with money。

　　查了朗文詞典和劍橋詞典，backing做形容詞時只在朗文詞典里有一種解釋：backing singers

　　意思應該是背景歌手或者是伴唱歌手。

　　所以給出的空里不能選backing.

　　support staff可以說是一種固定的用法，意思是支持人員，或者是后勤人員、運維人員，填入這個句子的空格處正好合適。

　　這是《金融時報》詞典的解釋：Employees whose work is helping a company or organization to operate, for example technical or administrative workers

　　橙色標注的幾個空將做重點解答

　　21、爭議的焦點可能在B和C之間，supplier 還是provider。

　　supplier更側重于提供某種產品(朗文：a company or person that provides a particular product)

　　provider強調提供某種服務(朗文：a company or person that provides a service)

　　聯系這個空后面的banking serving，這里應該選擇provider。

　　23、network 相互關系(配合)的系統

　　branch network 由分支機構構成的網絡。

　　這個詞很好理解，看一遍就會了。如果是第一次選，沒準會選中system

　　28、cope with后接事 deal with可接人和事

　　handle是及物動詞，后面直接接人和事，相當于deal with

　　31、loan application 貸款申請

　　apply for loan 固定用法

　　33、go through 仔細的查看，后面正好和customer service review搭配。

　　driving force和customer base屬于固定用法