特別推薦：投訴與處理函電范文
　　January 18, 200#
　　Ms. Leung Suet Chan
　　Deputy Manager
　　New Times Trading Company Limited
　　13-14/F., Industry Building
　　35 Harbour Road, Wanchai
　　Hong Kong
　　China
　　Dear Ms. Leung
　　Order NT-20717
　　Thank you for your fax of 17 January. We are extremely sorry to learn that an error was made in carton 13 of the above order.
　　The missing 9,000 ball pens were sent this morning by Cathay Airways and the documents have alreadly been forwarded you.
　　We greatly regret the inconvenience caused by this and the previous two errors and offer ore sincere apologies. We can assure you that every effect will be made to ensure that similar errors do not occur again.
　　Yours sincerely
　　Rob Subbaraman
　　Export Mangager