有時候，貨物在運輸的過程中會造成一定的損毀。這個時候買賣雙方就應該合力調查清楚損毀原因和責任，以便向責任方提出賠償、協調解決問題。聽上去是不是極端復雜？其實用幾句簡單的英語也可以搞定哦！
　　A-bargainer B-buyer C-inquirer
　　A: Yes, may I help you?
　　有什么事嗎？
　　B: We got a damaged shipment from you.
　　你們送來的貨有損壞。
　　A: Was the damage extensive?
　　壞得很多、很嚴重嗎？
　　B: I'd say about half of the shipment is unusable.
　　我看大概有一半的貨不能用了。
　　A: We'll send someone right away to look at it.
　　我們會馬上派個人去查看。
　　B: Good, we'll be expecting him.
　　好，我們等著他。
　　…
　　A: How bad was the damage?
　　損壞情況如何？
　　C: One packing case was crushed.
　　有一個箱子全壓壞了。
　　A: Was all the material in that case destroyed?
　　箱里的東西都毀了嗎？
　　C: I don't think any of it can be used.
　　我看都不能用了。
　　…
　　B: Just whose fault is this damage?
　　這次的損壞究竟是誰的責任呢？
　　A: The order was in good shape when it left our factory.
　　貨離開工廠時都是完好無缺的啊。
　　B: It certainly didn't arrive here that way.
　　送到這兒時可不是那樣！
　　A: We'll make it right with you, of course.
　　當然，我們會幫你調查清楚的。