1．Beijing Trading Campany．May I help you？
　　北京貿易公司。請問有何貴干？
　　2．We have two Zhongs．
　　我們這里有兩位先生姓鐘。
　　3．Is that Bob Zhong，or John Zhong？
　　你要接Bob鐘，還是John鐘？
　　4．I'm sorry，he's not in the office now．
　　很抱歉，他現在不在辦公室。
　　5．Do you have any idea when he'll be back？
　　你知道他何時回來嗎？
　　6．I have no idea（when he'll be back．）
　　我不知道（他何時回來）。
　　7．Can you ask him to call me when he comes back？
　　他回來時請告訴他打電話給我好嗎？
　　8．It's urgent．
　　有急事。
　　9．I'm sorry but he's in Shanghai on business．
　　很抱歉，他出差去上海了。
　　10．Probably sometime tomorrow．
　　可能明天（回來）。
　　11．Is there anyone else who can help me？
　　有沒有其他的人能幫我？
　　12．OK．I'll just put you through．
　　好的，我這就給您轉接。
　　13．Just a moment，please…
　　請稍候。
　　14．You're welcome．
　　別客氣。
　　15．Is Mary there？
　　瑪麗在嗎？
　　16．Mary is out right now．
　　瑪麗現在不在。
　　17．Why don't you call back later this afternoon？
　　您不妨今天下午再打來。
　　18．When will she be back？
　　她何時會回來？
　　19．Will it be too late if I call around 10∶00 this evening？
　　如果我在晚上10點左右打來會不會太晚？
　　Dialogue A
　　（A：Receiver B：Smith）
　　A：Good morning．Beijing Trading Company．May I help you？
　　B：Good morning．This is Mr．Smith of King Electronics Compa-ny．I'd like to speak to Mr．Zhong，please．
　　A：We have two Zhongs here．Is that Bob Zhong，or John Zhong？
　　B：Bob．
　　A：Mr．Bob Zhong in the Overseas Sales Division？
　　B：Right．
　　A：I'm sorry，he's not in the office now．
　　B：Do you have any idea when he'll be back？
　　A：I'm sorry，I have no idea．
　　B：Can you ask him to call me when he cames back？It's urgent．
　　A：Yes，I will，Mr．Smith．
　　B：Thank you．
　　A：You're welcome．
　　Dialogue B
　　（A：Receiver B：George Richter C：White）
　　A：Hello．ABC Gompany．May I help you？
　　B：Hello．This is George Richter．May I speak to Mr．Davis？
　　A：I'm sorry but he's in Shanghai on business．
　　B：Do you have any idea when he'll be back？
　　A：Probably sometime tomorrow．
　　B：I have a question abut the E-4800 computer．Is there any oneelse who can help me？
　　A：Of course．Miss White is the export manager．Would you like tospeak to her？
　　B：Yes，please．
　　A：OK．I'll just put you through．
　　B：Hello．This is White speaking．Can I help you？
　　A：Hello．This is George Richter of Beijing Trading Company．Is itpossible to make a change in our order？The order number is1518．
　　C：And what kind of change did you want to make，sir？
　　B：Well，we ordered twenty E-4800s，but we want to change themto P-6800s．
　　L：Just a moment，please…Oh，I'm sorry，but they have alreadybeen sent．
　　Dialogue C
　　（A：Mary's father B：Jane）
　　A：Hello．
　　B：Hi．This is Jane．Is Mary there？
　　A：I'm sorry．Mary is out right now．She went shopping with her Mom．
　　B：When will she be back？
　　A：I'm not sure．Why don't you call back later this afternoon？
　　B：Will it be too late if I call around 10∶00 this evening？
　　A：That's all right．We don't go to bed early．
　　B：Thank you．Bye！
　　A：Good-bye．
　　Words and Expressions
　　trade vi．做生意；交易
　　company n．公司；商號
　　electronics n．電子學
　　oversea（s） a．海外的
　　sale n．出售，出賣
　　division n．分，分割，分裂
　　urgent a．緊迫的，催促的
　　business n．商業；營業；商店
　　probably ad．很可能；或許，大概
　　export ／ vt．輸出，把……出口
　　order n．等級，序次，秩序
　　send vt．送，寄
　　around prep．在……周圍，環繞