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　　16. 請(qǐng)客戶征詢其它公司

　　Thank you for your enquiry of 5 May concerning silk blouses. We regret to say that we do not manufacture clothing to your own designs to the highest European standards： Swan Textiles corporation The industrial zone Shako. We supply the factor with all their silk materials. I enclose a swatch of our stock materials for your examination. Should you desire any of these samples made up into finished products， we can supply the swan factory with them. We hope that this will be of help to you and wish you every success in your business dealings謝謝5月5月日來(lái)函查詢關(guān)于紆綢罩衫的事宜。 本公司只生產(chǎn)紆綢布料，供應(yīng)紡織品批發(fā)商和制造廠家，并沒(méi)有制造成衣，因而未能接受貴公司訂貨，謹(jǐn)致萬(wàn)分歉意然而，本公司樂(lè)意推薦本地一家生產(chǎn)優(yōu)質(zhì)男裝的工廠，相信可按貴公司設(shè)計(jì)的款式制造符合歐洲最高標(biāo)準(zhǔn)的服裝：蛇口工業(yè)區(qū)天鵝紡織品公司。 該廠的絲綢布料全由本公司供應(yīng)，隨函了什樣本以供查閱，如貴公司認(rèn)為適合，本公司樂(lè)意負(fù)責(zé)供應(yīng)所需布料。愿上資料對(duì)貴公司有所幫助。 謹(jǐn)祝生意興隆，事事順達(dá)。

　　17. 改善服務(wù)

　　Thank you for your letter of 26 January. I apologize for the delivery problems you had with us last month. I have had a meeting with our production and shipping managers to work out a better system for handling your account .We know we made a mistake on your last order. Although we have replaced it for you， we want to make sure it does not happen again. We have devised the enclosed checklist to use for each of your future order. It includes your firm‘s particular specifications， packing requirements and marking instructions. I believe can service your company better and help you operations run more smoothly with this safeguard. Please contact us if there are any additional points you would like us to include.感謝1月26日來(lái)信。對(duì)上月貴公司更換所需貨品，唯恐類似事件再發(fā)生，本公司生產(chǎn)、運(yùn)輸和出口部經(jīng)理已商議制訂更有效方法處理貴公司事務(wù)，并為此特別設(shè)計(jì)清單。 隨信奉上該清單，供貴公司今后訂貨之用。當(dāng)中包括特殊規(guī)格、包裝要求和樗說(shuō)明等欄目，相信此舉有助本公司提供更佳服務(wù)，促進(jìn)雙方合作。如欲增設(shè)任何欄目于該清單上，懇求惠示。

　　18. 拒絕客戶的要求

　　Thank you for your enquiry of 25 August. We are always pleased to hear from a valued customer. I regret to say that we cannot agree to your request for technical information regarding our software security systems. The fact is， that most of our competitors also keep such information private and confidential. I sincerely hope that this does not inconvenience you in any way. If there is any other way in which we can help. Do not hesitate to contact us again.8月25日信收悉，謹(jǐn)此致謝。 來(lái)信要求本公司提供有關(guān)軟件保密系統(tǒng)的技術(shù)資料，但鑒于同行向來(lái)視該等資料為機(jī)密文件，本公司亦不便透露，尚祈見諒。我真誠(chéng)地希望這樣不會(huì)對(duì)貴公司造成不便。如需本公司協(xié)助其他事宜，歡迎隨時(shí)賜顧垂詢。 祝業(yè)務(wù)蒸蒸日上！

　　19. 應(yīng)付難辦的客戶

　　We have been doing business together for a long time and we value our relationship of late， we have not been able to provide the kind of service we both want. The problem is that your purchasing department is changing orders after they have been placed. This has led to confusion and frustration for both of our companies. In several instances， you have returned goods that were originally ordered. To solve the problem， I propose that on receipt of an order， our sales staff contact you to verify it. If you decide on any changes， we will amend the order and fax you a copy so that you can check it. I trust this system will cut down on delays and errors， and allow our operations to run smoothly. 承蒙多年惠顧，本公司感激萬(wàn)分。然近來(lái)合作出現(xiàn)問(wèn)題，令服務(wù)水準(zhǔn)未能符合對(duì)方要求，本公司為此提憂不已。 貴公司采部發(fā)出定單后，再三更改內(nèi)容；更有甚者，屢次退回訂購(gòu)之貨品，導(dǎo)致了雙方公司工作中的混亂和困惑。為避免問(wèn)題日趨嚴(yán)重，特此在接到定單后，由本公司銷售人員與貴公司復(fù)核。若需作出改支，本公司把定單修改后電傳副本，供貴公司查核。 盼望上述辦法經(jīng)受減少延誤，促進(jìn)雙方業(yè)務(wù)發(fā)展。

　　20. 祝賀新公司成立

　　It has just come to our attention that you have lately opened your new European headquarters in Brussels. Congratulations on your bold venture. As you know， our companies have had a long business association in the UK. We look forward to collaborating with you in your European venture. Please let us know if we can be of any assistance to you. We will be delighted to help. We wish you the very best of luck and a prosperous future.